- Information the App Collects or Permissions this App has
When you install the App, we are automatically able to access certain types of information from your Shopify account. Below given is the list of Permissions we take about your store and its information and products.- Store Information
We are collecting basic information from a store like Store Name, Address, Contact Email, Support Email, Phone No, Shopify Plan, etc. This information shall be used to send a notification email to the store owner whenever there is a process completion or some error in the product data feed. We use this personally identifiable information of store owners to have effective communication related to different processes on our app. We never send any promotional emails related to cross-selling of our services or launching of any other service that is not in the scope of this app. However, we do send emails related to updates launched, bug fixes, updates in the documentation, and any other change that may affect the utility of this app. - Read Products
These permissions allow us to read the product information like product Title, Description, Images, Prices, Barcode and SKUs, Variants, and their details, etc… However, this permission does not get us access to any Personally Identifiable Information of any individual. - Read/Write Theme
This permission is taken to re-verify the store in the event of a theme change. Whenever any store changes the theme and has used the HTML tag method of verification, App re-inserts the HTML tag to keep the store verified and claimed in the Merchant Center. That avoids the downtime of the Google Shopping Campaign.
- Store Information
- Data Retention
When you place an order through the Site, we will maintain your question and Personally Identifiable Information for our records unless and until you ask us to delete this information or you process the deleting the request yourself from the app’s interface. - About the information related to any identifiable individual: In most of the use-cases, we don’t collect, process or store any information that can be considered as personally identifiable information of any customer of a merchant. However, we take access to order and customer data of a merchant when the merchant decides to use Additional features like,
- Delivery Speed Estimates of Google: we have to collect the order details like date of the order, shipping address’ zip-codes, fulfill details to share with Google for the “Delivery Speed Estimates” Feature of Google. We take permission for access to such details, by default we get access to all the details of the order including customer’s information. However, we don’t process such personally identifiable information of the customer of a merchant nor do we store it on any of our servers or repository.
- Conversion API of Facebook: When merchants use the conversion API feature of Facebook, we get access to customers’ data and we share such data to Facebook in the “Hashed format”. Once customer data is shared with Facebook in the “hashed format”, the same is deleted by the process itself. We don’t store such data in any form on any of our servers or repository.
- Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. - Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@pangostudio.com or by mail using the details provided below.
Address:
Calle Tomás Borrás, 14 1º A
28045, Madrid
Madrid – Spain